Offline Ordering Platform
How Process Automation Upgraded an Order Management System
A leading custom merchandise company relied on a call centre to handle orders from customers who preferred phone support over online shopping. However, the company’s order-taking process was stuck in the past. Agents were still using pen and paper, leading to slow processing, frequent errors, and inefficiencies that bottlenecked operations.
They needed a digital ordering system that would seamlessly integrate with their existing cloud-based print management software while remaining easy for non-technical call centre staff to use—full Metal Software designed and delivered a fully integrated, real-time solution.
From Slow, Manual Ordering to Instant Digital Processing
Before Full Metal Software, the call centre relied on paper forms, requiring agents to re-enter orders into the company’s SaaS system manually. This delayed processing times and increased the risk of human error—wrong quantities, incorrect details, and missing orders were frequent.
The company needed a locally hosted, easy-to-use system to digitise order-taking while syncing seamlessly with their cloud-based print management platform.
Full Metal Software’s Custom Order Management System
Full Metal Software designed and developed a bespoke, locally hosted order entry system that allowed call centre staff to take orders digitally and instantly sync them with the company’s existing SaaS platform.
- First, the team conducted on-site research to ensure the solution mirrored familiar workflows so staff could transition without disruption.
- Next, Full Metal Software built a real-time digital order processing system, eliminating manual data entry and ensuring instant syncing with the print management software.
- Finally, the team trained call centre staff, making the new system easy to adopt while improving accuracy, efficiency, and order turnaround times.
The Results: Faster Processing, Less Errors, and 10x Efficiency
Before Full Metal Software, the company struggled with slow, error-prone order processing. After implementation:
- Paper-based ordering was eliminated, reducing manual errors.
- Orders were processed instantly, improving turnaround times.
- Call centre efficiency improved tenfold, allowing agents to handle more calls.
- The new system integrated seamlessly with the cloud-based print management platform.
Why This Client Chose Full Metal Software
The company needed a tailored digital solution that worked with its existing SaaS platform and call centre operations. Full Metal Software delivered:
- A locally hosted system that seamlessly synced with their online platform.
- A user-friendly interface designed for non-technical call centre staff.
- A solution that required minimal infrastructure changes for easy adoption.
- Scalability for future expansion as order volumes increase.
Client Testimonial
“Bringing our call centre ordering system online has revolutionised efficiency. Orders are processed instantly, and errors are now virtually non-existent. Full Metal Software made the transition seamless and provided a system perfectly aligned with our business.”
Need to Digitise Your Manual Processes?
Still relying on outdated manual workflows? Full Metal Software builds custom order management systems, seamless SaaS integrations, and workflow automation to streamline operations and boost efficiency.
Book Your Automation Consultation. Contact Full Metal Software.
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