As a successful development company in its own right, Vortex Computer Solutions has a number of key clients for which it undertakes development work.
Trying to balance the ambition to grow their client list whilst keep their current customers happy, Nigel Colver (MD) initially turned to Full Metal Software to outsource some of the maintenance work for their projects. In this case it was important that they remain the face of the development and maintain the relationship with the customers, in effect Full Metal Software was to be behind the scenes doing work on behalf of Vortex so that they could then release to their clients.
From the first meeting both companies decided that as this was potentially an ongoing requirement it would be best served by making sure that we could respond to Vortex's clients in an efficient and timely manner. To that end we were added as a user on Vortex's ticket management system so that they could allocate the tasks they wanted us to take care of. We could then report back when a task had been completed for them to test and release to their customers as if they had done it themselves.
Availability, turnaround speed and quality are the key factors in code maintenance and Full Metal Software provides a project manager and high quality experienced developers to make sure that those requirements are met.
Software maintenance and bug fixing is not sexy but it is an essential ongoing requirement for most software.
The key marker of success is the reaction from the project owner, namely Vortex's customers, who have commented on how the turnaround on their issues has improved dramatically. The partnership has been so successful in performing maintenance that discussions have moved to providing support to build new features and updates. All parties couldn’t be happier with the results.
Nigel Colvert, Managing Director of Vortex Computer Solutions says:
“Full Metal Software was recommended to us by a colleague and I have no hesitation in recommending them to others. They very quickly integrated into our way of working and have consistently delivered work to a high standard”.
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This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to Customer Support, Red Tie Limited t/a Full Metal Software, Unit 2 Basset Court, Grange Park, Northampton, NN4 5EZ, United Kingdom. Alternatively, you can telephone 01604 663690.
Red Tie Limited t/a Full Metal Software, whose registered address is Unit 2 Basset Court, Grange Park, Northampton, NN4 5EZ with registration number 4505163.
We obtain information about you when you use our website, for example, when you contact us about products and services.
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.
We may use your information to:
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example marketing campaigns). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Red Tie Limited t/a Full Metal Software and associated companies for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
You have a choice about whether or not you wish to receive information from us. We will not contact you for marketing purposes by email, post, phone or text message unless you have given your prior consent, for example by filling in the contact form. You can change your marketing preferences at any time by contacting us by email: email@example.com or telephone on 01604 663690.
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org, or write to us at: Customer Support, Red Tie Limited t/a Full Metal Software, Unit 2 Basset Court, Grange Park, Northampton, NN4 5EZ. Alternatively, you can telephone 01604 663690.
You have the right to ask for a copy of the information Red Tie Limited t/a Full Metal Software hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.
When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
We keep this Policy under regular review. This Policy was last updated in November 2017.
The term 'Red Tie Ltd' or 'Full Metal Software' or 'us' or 'we' refers to the owner of the website whose registered office is: Unit 2 Basset Court, Grange Park, Northampton, Northamptonshire, England. NN4 5EZ. Our company registration number is 4505163. The term 'you' refers to the user or viewer of our website.
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